Shipping policy

Shipping Policy

This policy covers how your order is produced and delivered. It should be read alongside our Terms of Service, particularly Section 5 (Shipping and Delivery), which sets out the legal terms. This page covers the practical details.

How your order is fulfilled

Every print is made to order especially for you once you place your order — nothing is held in stock in advance. Your order is produced and dispatched by our print fulfilment partner on our behalf.

Production time

Usually a few working days from your order

Because each print is made to order rather than shipped from stock, it is produced before it is dispatched. This is separate from delivery time (below).

Delivery time

Standard UK delivery takes an estimated 2–3 working days from dispatch:

These are estimates, not guarantees. Total time from order to delivery = production time + delivery time above. Delivery times can be longer in busy periods such as the weeks before Christmas.

Shipping cost

Standard UK delivery is included in the price shown for each print — there is nothing extra to pay at checkout.

Where we ship

We currently ship to addresses in the United Kingdom only.

Order tracking

Standard UK delivery is not tracked, so you will not receive a tracking number. You will receive an order confirmation email when your order is placed. If your order has not arrived within 7 working days of the estimated delivery window, contact us and we will investigate.

Delays, lost, or damaged parcels

We take reasonable care to ensure your order arrives on time and in perfect condition, but delivery times are estimates and can be affected by circumstances outside our control, including courier delays and customs processing for international orders.

If your order hasn’t arrived within a reasonable time of the estimated delivery window, or arrives damaged, please contact us at info@quayandcanal.co.uk with your order number — we’ll sort this out on your behalf. You do not need to contact our fulfilment partner directly.

Questions

If you have any questions about shipping, contact us at info@quayandcanal.co.uk.